Package tracking for merchants Start for free
NewWe check your shipping history for claimable cases·up to approx. 6 months of shipping history retroactively, depending on the carrier·all old cases run through in the free test·Commission only when money comes back·NewWe check your shipping history for claimable cases·up to approx. 6 months of shipping history retroactively, depending on the carrier·all old cases run through in the free test·Commission only when money comes back·

For shops and shippers · own online store, marketplaces, B2B
from the first package

Nymil monitors every package from order to customer.

Monitoring means: checking addresses, tracking delivery, detecting delays, loss and damage. And retrieving what the carrier owes.

Start for free View workflow

Three months free, then €39 per month including 500 shipments. You only pay a commission when Nymil has retrieved postage or a claim. Your labels, your carrier contract, and your Billbee remain as they are – read access; nothing is written back unless you allow it.

Built by merchants for merchants

Before shipping

Address validation

The address is correct before the driver looks for it. With photo and note on the label.

 In transit

Extended tracking

Every movement captured, problems detected early. If the package is in a parcel shop, Nymil reminds the customer. For delivery obstacles, Nymil helps automatically – and involves the customer.

 At the obstacle

Postage refunds

Express delayed, return because the driver couldn't find the correct address, additional service not provided. Nymil recognizes it automatically, without you doing anything – and Nymil claims the postage from the carrier.

 Lost or damaged

Claims

Nymil handles the entire case – documents, deadlines, objections – and claims your money from the carrier. Whether it pays is up to the carrier.

 After the invoice

Invoice auditing coming soon

Weight verification, weighing reconciliation, surcharges, duplicate charges: Are all items correct? From hours of invoice checking becomes one click.
24 %of the checked addresses needed correction – missing house number, typo, wrong company.
1,8 %of shipments arrive damaged, not at all, or only after a return. Around 95% of these are due to address or delivery – the cases Nymil prevents.
5 %have at least one failed delivery attempt. Every twentieth package – and each one a moment when it can go back.
0,9 %come back as returns, more than half because nobody picked them up. Each costs postage both ways and lost revenue.
32 €costs an undeliverable package, fully calculated: forward and return postage, reshipping, support. The lost customer isn't included yet.

Weighted averages across all evaluated shipments: 15,654 packages from own fulfillment (2023–24), 26,086 shipments with complete scan history (DHL, DPD, GLS, 2025–26), and 1,589 checked addresses. All figures from carrier scan events and receipts.

What Nymil changes for you

Today you pay for mistakes the carrier makes – with postage, with support hours, with customers. From now on Nymil claims the carrier errors it detects.

Five points where a package can go wrong – and what will happen instead. Not starting today: In the test Nymil imports your shipping history and lets old cases run through retroactively.

Address validation · before shipping

The address is correct before the label is printed.

An order from Lyon, "Rue de la République", without house number. The street is 1.2 kilometers long. Previously: The package ships, comes back, you pay postage twice and the customer asks where it is.

Now: Nymil recognizes the company, finds number 12, and asks the customer in French if that's correct. 27 minutes later the address is corrected in Billbee, and a photo of the gate entrance with "Bell Dubois" is on the label.

  • Every fourth checked address needs correction – now it happens before shipping, not after the return
  • The customer is asked, not you. In his language.
  • The driver gets photo, note, and opening times – and finds the entrance on the first try

Extended tracking · in transit

Your customer knows where his package is – before he asks you.

The package is stuck in the depot for two days, then the driver rings, nobody there, off to the parcel shop. Previously: The customer writes after five days, you search the carrier portal, and on day seven the package goes back.

Now: Nymil checks the depot as soon as nothing happens. After the failed attempt, your customer receives an email within three minutes: parcel shop, 300 meters, until 8 PM, photo and route. On day three Nymil reminds them, on the last day once more.

  • Fewer "Where's my package?" emails – the answer is already with the customer
  • More than half of all returns happen because nobody picks them up. Exactly those are prevented by the reminder.
  • All carriers in one protocol, with delivery time and failed attempts per country

Postage refunds · at the obstacle

Delivered late or sent back without reason – Nymil claims the postage.

You paid an extra €8.50 to have the package there by 12 o'clock. It arrives at 2:07 PM. Or: The address is correct, the driver can't find it three times, the package goes back – and you pay forward and return postage. Previously: No one notices it, no one complains, the money is gone.

Now: Nymil compares delivery scan and promised time and demands the surcharge back within the deadline. If a package returns despite a verified address, Nymil already has the evidence chain: address correct, opening times on label, depot informed. That's a carrier error – and the postage both ways is claimed back.

  • Express delayed: surcharge back; for UPS Express products with service guarantee the freight
  • Return despite correct address: forward and return postage back, reshipping with supplemented note
  • Additional service paid, not provided – such as the signature that was never given

Claims · lost or damaged

A lost package now costs you five minutes, not an afternoon.

Day 20 without scan domestically, day 30 internationally. Under § 424 HGB the package is considered lost, and you would have one year to retrieve the money. Or the customer writes: "Cardboard dented, glass broken." Previously: Search for form, dig out invoice, request photos, follow up after three weeks – or just don't, and write off the goods value.

Now: Nymil files the investigation request, attaches invoice and proof of delivery, reads the carrier's response and objects if it doesn't fit. For damage, the customer gets a photo link right away, and the report goes out within the 7-day deadline. You approve. The carrier pays you – up to €500 at DHL, €750 at GLS, plus postage.

  • Lost and damaged – both cases completely handled, from report to payment
  • Replacement shipment and new tracking number are attached to the same case, the customer sees both
  • Documents, deadlines, objections, batch claims: none of that lands on your desk

Invoice auditing · after the invoice coming soon

Every position of the carrier invoice audited – before the deadline expires.

Line 1: 4.56 kg charged. On the label it said 2.50. Previously: The invoice has 38 items, you don't have an afternoon for it, and after 30 days it's considered accepted.

Soon: Nymil compares each position with label data, protocol and your price list – weight verification and weighing reconciliation, bulky goods surcharges, duplicate tracking numbers, return postage without return scan, paid services that were never provided. What doesn't match is marked and prepared as a credit note. One click, done.

  • Invoices as CSV or PDF – no access to your carrier accounts needed
  • Objection deadlines in view – Nymil follows the deadlines from the carrier terms and your documents
  • If a carrier is systematically billing incorrectly, you see it after two invoices – with documents for your next conversation

What stands at month-end

Your dashboard after one month – delivery time, cases, rescued money.

Example view with DPD shipper conditions (EU mix, ø €180 goods value), scaled to 500 shipments per month. Delivery times are real measured values, case rates are the average of 26,086 shipments.

Nymil in two minutes – address verification, Extended tracking, postage refunds and claims in the example account. All data fictitious, no sound.

Amounts based on DPD price list of the shipper (pickup DE €16.25, FR/IT €26.40, ES €40.16; express surcharge €8.50; DPD liability up to €520). "Expected" means: claim and deadline are fixed – paid when the carrier pays.

Integrations

Live in five minutes. No IT project, no change to your shipping.

Nymil reads orders and tracking numbers from your shop or ERP – read access; nothing is written back unless you allow it. Connect once, the first sync starts right away.

5 minutes · 3 clicks

Shopware

  1. Install the “NymilConnect” plugin in Shopware
  2. Enter your Nymil credentials
  3. Click “Connect” – Nymil does the rest

Shopware 6. Everything is live. Read access; nothing is written back unless you allow it.

5 minutes · 2 fields

Billbee

  1. In Billbee: Settings → API → “Enable API access”
  2. Set an API password (not your login password)
  3. Enter user and API password in Nymil, “Check connection”

Nymil reads orders and shipments – your Billbee workflows stay as they are.

5 minutes · confirm at Shopify

Shopify

  1. Enter your shop address in Nymil
  2. Confirm access at Shopify
  3. Done – orders and tracking numbers start flowing

Read-only via the Shopify API, no change to your theme.

5 minutes · 3 fields

WooCommerce

  1. Create a REST API key in WooCommerce (Settings → Advanced → REST API)
  2. Enter store address, key and secret in Nymil
  3. Done – Nymil sets up its webhooks and loads the history

Read-only via the WooCommerce REST API, no change to your theme.

10 minutes · one login

Odoo

  1. Enter Odoo address, login and password in Nymil
  2. Nymil creates its own API key – your password is not stored
  3. Orders, delivery notes and tracking numbers arrive within seconds

Odoo Online directly. Self-hosted or Odoo.sh: “Nymil Connect” module.

On request Nymil loads up to 6 months of shipping history and checks what is still recoverable. Another system? hallo@nymil.ai – we set it up together.

Prices

Test for three months free. Then €39 per month, and as a bonus up to approx. 6 months retroactively, depending on the carrier*.

One package for everyone: Nymil with 500 shipments per month. You switch on delivery support if you want it – it is charged during the trial as well. You only pay commission on success, as soon as the carrier confirms or pays a refund.

  • Setup free, monthly cancellableAfter the three months we ask whether you want to continue. Nothing runs on automatically.
  • Pay yearly: 10 instead of 12 months€390 base price per year instead of €468. Shipments and delivery support are still billed monthly.
  • No fee per claimIf nothing comes back from the carrier, the case costs nothing.
  • From 20,000 shipments per monthwe agree the price individually. All prices net.

Nymil

€39per month
Shipments included
500
each additional shipment
1.5 ct
Postage commission
30%
Loss and damage commission
15%
Fee per claim
none
  • Monitor shipments
  • Inform customers
  • Postage refunds automatically
  • Claim loss and damage

Three months free, past included*

Start for free

+ Delivery support

€0.19per shipment
up to 1,000 shipments per month
€0.19
1,001 to 5,000
€0.12
above that
€0.07
  • Address checked and corrected
  • Delivery support label for the driver

Switch it on or off at any time. Nymil flags faulty addresses even without delivery support, free of charge.

Invoice auditing

coming soon

Extra module. Nymil puts every item of the carrier invoice next to the label data and your price list and disputes what is wrong. 30% of the amount the carrier cancels, reduces or credits after the dispute. If nothing comes back, the check costs nothing.

See how it works

Calculator

What Nymil costs at your volume.

Delivery support

Nymil flags faulty addresses even without delivery support, free of charge.

Nymil
€41.40
€39 + 160 × 1.5 ct
Delivery support
€125.40
660 × €0.19
Total per month
€166.80
net
per shipment
25.3 ct

Success commission only on success, as soon as the carrier confirms or pays: 30% on postage, 15% on loss and damage.

What you get out of it
  • €166.80 per month is as much as 5.2 parcels that come back as undeliverable. Each one costs €32 in total: postage there and back, reshipment, support.
  • What stays with you is shown in two examples from real shipment data further down.

Commission, only when the carrier credits

Loss and damage15%no fee per claim
Recovered postage30%nothing comes, nothing costs
Cases from your shipping history, retroactively up to approx. 6 months, depending on the carrier50%Postage and loss
Invoice auditing (coming soon): amount the carrier cancels, reduces or credits after the dispute30%nothing comes, nothing costs

* Retroactively varies by carrier: as far as your carrier's deadline is still open. The carrier pays you, Nymil bills afterwards. If nothing comes, the case costs nothing. Postage includes return postage, express surcharge and undelivered additional service.

What else applies

  • All prices net, monthly cancellable, setup free.
  • Shipments count per calendar month.
  • In the three free months you pay no base price, no shipments and no delivery support, only the commission on success.
  • Delivery support is tiered: the first 1,000 shipments per month at €0.19 each, the next 4,000 at €0.12 each, every further one at €0.07.
  • Yearly payment: 10 instead of 12 months base price.
  • Several shops under one account: base price per shop (€39 per month per shop); included shipments and delivery support are counted once across all shops. Activated by Nymil.

Delivery support

Nymil checks every address and reports the errors it detects. Delivery support corrects them and gets the driver to the door.

Switch it on or off at any time. Off costs nothing. On counts per shipment, because map services, images and opening times cost money per address.

Always, free of charge

Detect faulty addresses

  • Check street, postal code and house number against map data
  • Detect typos, missing house numbers and misspelled parcel lockers
  • Report a faulty address before the parcel leaves
  • Evidence chain for return claims: address checked

Additionally, with delivery support

Address checked and corrected, delivery support label for the driver

  • Correct typos and spelling, format parcel lockers correctly
  • Missing house number: ask the customer in their language, hold the label until then
  • Take the corrected address into Billbee or Shopware
  • Recognize business addresses, opening times, photo of the entrance and delivery note in one sentence ("Entrance in courtyard, bell Dubois")
  • Delivery support label for the driver with photo, note, opening times and QR code to the driver page
  • Evidence chain for return claims complete: address, note, opening times

Delivery support is meant for all shipments and pays for itself from the first avoided return: DPD charges €15 per parcel with an address or postal code error, €3.75 per new delivery attempt and €16.25 for the pickup (DPD price list of a shipper, 2026). Return claims against the carrier need the complete evidence chain from delivery support.

Two examples

What Nymil costs and what stays with you.

B2B shopCosmetics shippercautious – with proof
Shipments per month21523,300
Delivery supportonoff
Nymil base price€39.00€381.00
Delivery support€40.85€0
Commission on postage refunds (30%)about €13€12–37
Commission on loss, damage, non-delivery (15%)about €27€78–246
You pay Nymilabout €120€471–664
Postage refunds from the carrierabout €43€39–124
Loss, damage, non-delivery paid by the carrierabout €179€523–1,639
Address fees avoidedabout €131€0
Returns avoided€0about €210
Working time if you do it yourself (€37/h)€435 (12 h)€1,573–4,819 (43–130 h)
Total benefitabout €788€2,345–6,792
Stays with youabout €668€1,874–6,128
Money only, without working timeabout €233€301–1,309

B2B shop

Shipments per month
215
Delivery support
on
Nymil base price
€39.00
Delivery support
€40.85
Commission on postage refunds (30%)
about €13
Commission on loss, damage, non-delivery (15%)
about €27
You pay Nymil
about €120
Postage refunds from the carrier
about €43
Loss, damage, non-delivery paid by the carrier
about €179
Address fees avoided
about €131
Returns avoided
€0
Working time if you do it yourself (€37/h)
€435 (12 h)
Total benefit
about €788
Stays with you
about €668
Money only, without working time
about €233

Cosmetics shippercautious – with proof

Shipments per month
23,300
Delivery support
off
Nymil base price
€381.00
Delivery support
€0
Commission on postage refunds (30%)
€12–37
Commission on loss, damage, non-delivery (15%)
€78–246
You pay Nymil
€471–664
Postage refunds from the carrier
€39–124
Loss, damage, non-delivery paid by the carrier
€523–1,639
Address fees avoided
€0
Returns avoided
about €210
Working time if you do it yourself (€37/h)
€1,573–4,819 (43–130 h)
Total benefit
€2,345–6,792
Stays with you
€1,874–6,128
Money only, without working time
€301–1,309

Examples from real shipment data of two Nymil customers (June to September 2026), per month. Working time at €37 per hour (labour costs in retail, German Federal Statistical Office 2025) and the measured email rounds per claim. Whether and how much the carrier pays is up to the carrier. Address fee of €15 according to the price list of a parcel service. For the B2B shop: average April to September 2026; three loss cases totalling €772 are still with the carrier and are counted as paid.

Questions

What merchants ask us first

Does Nymil need my carrier access data?
Yes – what exactly varies by carrier: sometimes customer number and invoice export are enough, sometimes Nymil needs API access or its own user in the carrier portal. We set that up together at launch. Nymil has read access to your shop or Billbee; nothing is written back unless you allow it. Your contracts and conditions stay untouched. Carrier communication then runs fully automated through the Nymil claims system – if you want, you read everything in copy or in the customer portal too.
Who gets the money from a claim?
You, directly from the carrier. Nymil then charges 15% for loss and damage and 30% for recovered postage, also in the three free months. There is no fee per claim. If nothing is credited, the case costs nothing. Only for retroactively imported cases from your shipping history do 50% apply to postage refunds and 50% to loss refunds. For invoice auditing (coming soon), 30% applies to the amount the carrier cancels, reduces or credits after the dispute. With several shops under one account you pay the base price per shop; included shipments and delivery support are counted once across all shops.
Does Nymil really write to my customers in my name?
Yes, via your SMTP server and with your templates. Each email can require approval beforehand until you trust the automation.
What if I only ship with DHL?
Whether DHL only or all available carriers in Europe – we set everything up together with you.
Where is the data?
On its own servers in Germany and the EU, with a data processing agreement. Customer data is only processed for address verification, delivery communication and claims. For delivery support we query map services – only the address, never the name. Successfully delivered shipments are deleted from our system immediately.
Do I have to change my shipping?
No. Nymil doesn't create labels and doesn't change carrier contracts. It reads orders and tracking along and reports when a package costs money.
Is that GDPR compliant?
Yes. Nymil processes shipment and recipient data for a specific purpose – for delivery, address verification and claims – as a processor on behalf of the merchant (data processing agreement under Art. 28 GDPR); the legal basis lies with the merchant.
Can I use only parts of Nymil?
Yes. Only manual claims, only address validation, or any other combination – you use what you need.
How do the supplementary labels get into our system?
Via the Nymil desktop app for PC and Mac: It automatically prints approved supplementary labels at your packing station.
Is there an app for the warehouse to capture damage directly?
Yes – the warehouse app is in beta testing and available by end of 2026. Your staff capture damage with photos directly on the package.
My shipping runs through a fulfillment center – does that work?
Yes, no problem. We work with the customer numbers your fulfillment service provider created for you. You get the approval form for your service provider from us at launch.
Which shop systems can I connect?
Shopware 6, Shopify, WooCommerce, Odoo and Billbee – set up in five to ten minutes. Read access; nothing is written back unless you allow it. Other systems on request.

Three months free. The first insight comes on day one.

Connect Shopware, Shopify, WooCommerce, Odoo or Billbee – in five to ten minutes. After the first sync you see which addresses Nymil would have corrected, how long your carriers really take – and which old cases from your history still bring money. Three months free, then €39 per month including 500 shipments. Your labels, your carrier contract and your Billbee remain as they are.

Or a demo with your own shipments: hallo@nymil.ai